Help center

Help center.

Quick answers, organised by what you're trying to do. If you don't find it here, contact support and a human will get back to you within one working day.

Getting started

How do I sign up and create my company?
Click Start free trial, create your account and company, and you are ready to go. Prefer a hand? Book a demo and we will walk through setup with you.
How long does setup take?
Most teams finish the setup wizard in one sitting. It walks you through your company and VAT details, products and services, opening balances, clients, and vendors. You can skip a step and come back to it later.
What do I need to provide for setup?
Your commercial registration (CR) number, your VAT registration number (TRN) if you are registered, opening balances (cash, bank, receivables, payables), and your product, client, and vendor lists. Lists can be uploaded as a CSV exported from Excel.

Bills & OCR

What invoice formats can Hassab read?
PDF, JPG, and PNG. Mixed Arabic and English documents are read as a single bill — you do not need to split them. Scanned and photographed bills both work; cleaner inputs give higher confidence scores.
Why is one of my bills marked low confidence?
The OCR engine returns a confidence score per field. Bills with unusual layouts, smudged scans, or partially missing data flag low confidence. Open the bill, review the extracted fields against the original, correct anything wrong, and approve.
Can I scan several bills at once?
Upload one document per scan. Each scan runs in the background, so you can start the next one straight away and review each bill as it finishes. Scanned pages count toward your plan's monthly OCR page limit.
What if a vendor isn't in my system yet?
If Hassab cannot match the vendor, you can pick an existing vendor or create a new one while reviewing the bill. Later bills from that vendor are matched against it.

Bank reconciliation

Which bank statement formats are supported?
Upload statements as PDF, CSV, MT940, CAMT.053, or OFX — the formats Omani banks commonly export. Direct bank feeds are not available yet.
What does "auto-matched" mean?
A bank line is auto-matched when Hassab finds a single transaction in your books with a matching amount, date proximity, and reference (invoice number, vendor name, or stored mapping). Auto-matched lines are presented for bulk approval — you tick them and post in one click.
What happens to lines Hassab cannot match?
They stay in a review list so you only handle the exceptions. For each line you can match it to an open invoice or bill, record it as a new transaction, or leave it for later.

Reports & VAT

How does the VAT Return report work?
Choose a period and the VAT Return report totals output VAT on sales and input VAT on purchases, then shows the net VAT payable or refundable. Use it to prepare your return for the Oman Tax Authority.
Which reports are included in my plan?
Starter includes the core reports: income statement, balance sheet, cash flow, AR and AP aging, account balances, trial balance, and VAT return. Growth, Finance, and Accountant include every report, adding the equity statement, account transactions, client and vendor balance summaries, and payment performance.
How do I export reports?
Every report has Export to PDF and Export to CSV buttons on the report page.

Account & billing

How is Hassab billed?
Monthly or yearly in OMR, paid by card through Tap Payments. Every account starts with a 14-day free trial, and you can upgrade, downgrade, or cancel at any time from the billing page.
Can I add or remove users mid-cycle?
Yes, up to your plan's user limit. If you need more, switch to a higher plan from the billing page — the change applies immediately.
What happens when I reach a plan limit?
You see a clear message and can upgrade or buy a top-up from the billing page straight away. Existing data stays available; only creating more of that item pauses until you upgrade, top up, or the monthly limit resets at the start of the next month.
How do I export my data if I leave?
You can export your reports to PDF or CSV at any time. We keep your data for 30 days after your account closes so you can export what you need, then delete it under our retention policy.

Still stuck?

Email support@hassab.app and a real person will reply within one working day.