Refund & return policy.

New accounts start with a 14-day free trial at no cost. No payment is collected during the trial, so there is nothing to refund. When the trial ends, nothing is charged unless you choose a paid plan.

Subscription fees are charged in advance for each monthly or yearly billing period. Once a period has started and been paid, its fee is non-refundable except as set out in this policy, because full access for that period is available from its first day.

You can cancel at any time from the billing page in your account. Cancellation takes effect immediately and stops all future charges, but the fee for the current billing period is not refunded.

If we revise our Terms of Service or pricing and you do not accept the change, you may terminate your subscription before the new terms take effect and receive a pro-rata refund of unused prepaid fees for the remainder of the current billing period.

If Hassab is unavailable for a sustained period due to our fault, or we issue an incorrect invoice (wrong amount or duplicate charge), we will investigate and, where appropriate, issue a credit note, a corrected invoice, or a refund to the original card within 14 business days of confirming the error.

Upgrading, downgrading, or reducing your user count takes effect immediately. Plan changes are not prorated, and we do not refund the difference for the current billing period.

If you believe you were charged twice or charged an incorrect amount, email billing@hassab.app with the invoice number and payment reference. We will verify against our records and refund any confirmed overpayment to the original card within 14 business days.

Approved refunds are paid in OMR to the card used for the original payment, through Tap Payments, within 14 business days of approval. Your bank may take a few additional days to show the refund. We do not issue refunds in cash or to a different card or account.

Email billing@hassab.app with your company name, invoice number, and the reason for your request. We aim to acknowledge every request within 2 business days and resolve it within 14 business days.