This page sets out how Hassab (operated by Ramz technologies & AI SPC) handles VAT on the supplies we make to our customers in Oman and abroad. It is published for transparency and to help our customers reconcile our invoices in their own books.
Registration status
Ramz technologies & AI SPC is not currently registered for VAT in the Sultanate of Oman. Our invoices are therefore not tax invoices and do not include VAT. We will register when required under the Oman VAT Law, update this page, and notify customers at least 30 days before we start charging VAT.
Supplies to customers in Oman
No VAT is charged on Hassab subscriptions while we are unregistered. Once registered, subscriptions supplied to customers established in Oman will be standard-rated at 5% VAT, shown separately on every invoice in OMR.
Cross-border supplies
Once registered, subscriptions supplied to a business customer established outside the GCC implementing states will be zero-rated as exports of services, where the place of supply rules permit. Supplies to non-resident customers in GCC implementing states will follow the place-of-supply rules in force at the time of supply. Where the customer is required to self-account under a reverse charge mechanism in their own jurisdiction, our invoice will indicate this.
Prices
Prices on this website and in proposals are exclusive of VAT. While we are unregistered, no VAT is added. After registration, VAT at the applicable rate will be added at invoicing.
Invoice format
Our invoices show our legal name and address, your company details, a sequential invoice number, the issue date, the plan and billing period, and the total payable in OMR. Once we are registered, every invoice will also meet the OTA tax-invoice requirements, including our TRN, your TRN for B2B Oman customers, the supply date, the taxable amount, and the VAT rate and amount.
Credit notes and refunds
Where we issue a credit note, it references the original invoice and states the reason for issue. Once we are registered, credit notes will also show the VAT adjustment in line with the OTA Executive Regulations. Refunds are paid in OMR to the card used for the original payment.
Records and audit
We retain our billing records (invoices, credit notes, contracts, and supporting correspondence) for at least 10 years from the end of the relevant financial year, in line with Omani record-keeping requirements. Customer-side copies remain accessible to the customer in their Hassab tenant for the duration of the subscription.
Disputes and corrections
If you believe an invoice we issued is incorrect (wrong amount, duplicate charge, calculation error), email billing@hassab.app within 30 days. We will investigate, issue a credit note where appropriate, and reissue a correct invoice.
Contact
VAT-related queries: billing@hassab.app. We will announce our VAT registration on this page once it is complete.